Frequently Asked Questions

Starlink is a satellite internet service by SpaceX using thousands of low-orbit satellites. It delivers high-speed, low-latency internet anywhere with a clear view of the sky — no cell towers or fiber cables needed.

Typical download speeds range from 50 to 220 Mbps with upload speeds of 5–20 Mbps. Latency is usually 20–40 ms, suitable for video calls, streaming, and online gaming.

For most homes: the Mini Kit ($299) or V4 Standard ($550). For businesses needing maximum performance: the Flat High Performance ($2,600). The Standard Actuated ($650) is great for permanent outdoor installations. Contact us on WhatsApp for personalized advice.

Starlink is designed for self-installation. However, we offer professional installation ($50) to ensure optimal dish placement, cable routing, and signal quality — highly recommended for permanent setups and businesses.

Residential ($80/mo unlimited), Priority plans from $112–$336/mo with faster peak speeds, and Roam ($65/mo for 50GB mobile use). All plans include unlimited standard data.

Yes — all kits purchased through DishNet come with a 12-month warranty. If you experience hardware issues, we handle replacements locally without international shipping.

Our fiber-to-the-home service is currently available in select areas of Juba. We're continuously expanding coverage. Contact us to check if your address is in our service area.

Three tiers: Basic (20 Mbps, $50/mo), Standard (40 Mbps, $75/mo), and Premium (60 Mbps, $100/mo). All plans include unlimited data with fair usage policy.

Installation is a one-time fee of $100. This includes running fiber to your premises, installing the ONT (Optical Network Terminal), and setting up your Wi-Fi router.

Once your area is confirmed as serviceable, installation typically takes 1–3 business days. Our technicians handle everything with minimal disruption to your property.

All fiber plans include unlimited data. The Fair Usage Policy (FUP) only applies in cases of extreme or unusual consumption that could affect other users on the network. Normal heavy use — streaming, gaming, working from home — is not affected.

We accept cash (USD and SSP), bank transfer, and mobile money. For Starlink monthly plans, payment is processed through the Starlink portal. For fiber, billing is managed directly by DishNet.

No long-term contracts. Both Starlink and fiber services are month-to-month. You can cancel at any time. Hardware purchases are final sale with warranty coverage.

Sign in to your account at crm.dishnetafrica.com to view invoices and make payments. You can also pay via WhatsApp by contacting our billing team at +211 923 400 000.

Service may be suspended after the billing due date. Contact our team to arrange payment and reactivate your service. There are no late fees for first-time delays.

First, restart your router and check for obstructions (for Starlink, ensure the dish has a clear sky view). If the issue persists, contact our support team on WhatsApp with your account details and we'll diagnose the problem remotely or send a technician.

WhatsApp us at +211 923 400 000 with your name, location, and a description of the issue. Our NOC team monitors the network 24/7 and will respond with an estimated resolution time.

Yes. Contact our team on WhatsApp or sign in to your account to request a plan upgrade. Upgrades typically take effect within 24 hours.

Yes. Our technicians are available for on-site visits in Juba and all cities where we have offices. Contact support to schedule a visit.